Training & Payment Policy

The Company/Vendor/Supplier/Clients and Delegate upon signing any Working at Height LLC, Quotation’s, Contracts or any Agreement’s (hereinafter referred to as “Agreement”) is entered by and between Working at Height, a company headquartered in Kingwood TX (hereinafter referred to as “Working at Height”) . The Company/Vendor/Supplier/Delegate both hereinafter referred to as “Parties”.

It is taken that the Company/Vendor/Supplier/Clients and Delegate upon signing any Quotation/Contract/Agreement agrees to Working at Height LLC Training and Payment Policy’s outlined here at website. This page is an open domain to the public in an effort to be transparent to all Company/Vendor/Supplier/Clients and Delegate’s.

Executed upon signing any Quotation’s, Contracts or any Agreement’s.


  • You may register via mail with a booking form signed and dated, or using our registration form (on line) via our web site.

Limited Enrollment.

  • All Training Institute workshops and consultation groups have limited enrollment, in order to better meet the needs of our participants. While space is available, you may reserve a position by contacting Working at Height Academy Coordinator; we will hold a space for three (3) business days, pending receipt of your down payment. If we have not received payment within three days, the space will be opened. Payment in full must be received by 14 Days prior the commencement of the workshop.


  • All Clients/Delegate’s who have signed and returned a signed quotation as agreed upon singing that they agree to Working at Height Training and Payment policy.
  • All quotations may not include any Federal/State/County Taxes and fees. All quotations are not final until invoiced for.
  • All Clients have agreed to Working at height LLC Training Policy & Payments Policy upon signing of the Quotation Form, Scanning it and sending it back to Working at Height LLC via email.


  • All expenses will be invoiced for an are to be paid in full by the client upon receipt of invoice. All expenses must be paid by 15 days after the invoice is issued.

Purchase Order Number’s.

  • Upon receipt of a Purchase order number from the Client, It is understood the client has read, understood and has agreed to all Working at Height Training Policy & Payments Policy.


  • Upon receipt of a invoice the Client Shall adhere to all Working at Height Training Policy & Payments Policy.

Corporate Account’s.

  • All Corporate accounts are subject to approval by Working at Height LLC.
  • All New accounts shall pay 50% up front for all training’s for the first 3 Quotations.
  • All Clients of working at Height shall pay all invoices before the 30 day of invoice date. Any invoice disputes the client has shall be raised with Working at Height Administration staff within 7 days of the invoice sent date.
  • No disputes will be accepted after 7 working days of invoice issuance date.
  • All Clients have agreed to Working at height LLC Training Policy & Payments Policy upon signing of the Quotation Form, Scanning it and sending it back to Working at Height LLC via email.
  • Full payment will be paid on of before the 30th day. Failure to pay will result on a 15% late payment Fee.

Receipts & Payment.

  • Personal/Business check, this must be received 14 days prior to course commencement. We will provide an additional receipt, if needed, on request.
  • Electronic Credit/Debit Payments. Working at height will charge a 4% +15 cents administration charge for all payment’s via credit cards or debit cards at this time. By request you can do a bank transfer of funds into our account directly Please contact Training Administration for more information. All Card payments must be received prior to training Commencement.
  • Electronic Payments. Working at height will not charge a administration charge for all payment’s electronic transfer.

“For more information please see (Online Ordering) Section on our Data Protection Page”

  • All receipts will be issued electronically or printed once payment is received.

Registration Confirmation.

  • When payment is received, your registration will be confirmed via your e-mail address, if available to us, or via regular mail, if we do not have your e-mail address.
  • Account Holders, your registration will be confirmed once we have received a Purchase Order (PO). Your training will be confirmed via your e-mail address, if available to us, or via regular mail, if we do not have your e-mail address.


  • If you are unable to attend a course for which you have registered, we will provide a refund, minus a $280 administrative fee, unless you tell us two weeks prior to the start of the course date. If you cancel within two weeks but more than two business days prior to the course start date, we will provide a credit toward a future Training at our Institute workshop, less a $80 administrative fee. We must receive explicit notification of this cancellation, and credit must be used within one year of the original training date. We are unable to provide a refund or credit within two business days of the start of a workshop. We reserve the right to cancel Training Institute workshops, consultation groups, or courses. If educational offerings are cancelled by the Training Institute for any reason, we will notify you and provide a full refund.

Group Discounts.

  • For Working at Height Group workshops, we will provide a discount of 10% to groups of three or more people registering at the same time for Non Association courses, from the same organization. We will provide a discount of 10% to 15% to full-time students in a degree-granting program, who are able to demonstrate proof of student status. We are not able to combine the group discount with the student discount. Ongoing consultation groups are not eligible for these discounted rates. To inquire about registering with a group or student discount, contact Working at Height Training Coordinator.

Notice of Non-disclosure.

It is the intention of the parties to this Agreement to facilitate discussions regarding possible transactions between the parties by the protection from unauthorized disclosure or use of the Confidential Information (defined below). Therefore, the parties agree as follows:

  1. For the purposes of this Agreement, “Confidential Information” shall mean any information disclosed by Working at Height, whether in writing, orally, visually or otherwise, including but not limited to business plans, contractual, engineering, financial, sales, marketing and operational information, product specifications, technical data, trade secrets, know-how, ideas and concepts of Working at Height or third parties. Confidential Information excludes, however, information which: (i) is or becomes known or available to Recipient without restriction from a source other than Working at Height with a legal right to disclose the same to Recipient; (ii) is, or without violating the terms of this Agreement becomes, generally available to the public; or (iii) is developed by Recipient independently of the information disclosed
  1. With respect to all Confidential Information disclosed hereunder, Recipient agrees that from and after the date of this Agreement, Recipient shall not:
  1. use the Confidential Information except for purposes of its business relationship with Working at Height (the “Authorized Purpose”); or
  1. disclose the Confidential Information to any third party except: (i) for directors, officers, managers, employees, consultants, contractors and professional advisors of Recipient (collectively its “Representatives”) who need to know the Confidential Information for the Authorized Purpose and who are subject to an existing obligation to, or enter into an agreement with, Recipient not to disclose Confidential Information; and (ii) as may be authorized in writing in advance by an officer of Working at Height.
  1. Recipient shall require its Representatives who receive any Confidential Information to comply with the terms and conditions of this Agreement and Recipient shall be responsible for their compliance herewith. Recipient shall use at least the same degree of care to protect the confidentiality and ensure the proper use of the Confidential Information as Recipient uses with respect to its information of a similar kind or nature, but in no event less than reasonable
  1. Working at Height grants no rights in or to the Confidential Information. All Confidential Information shall remain the sole property of Working at Height.
  1. No contract or agreement providing for any transaction or any commitment to enter into a transaction shall be deemed to exist by reason of this
  1. Any provision to the contrary notwithstanding, Recipient’s obligations under this Agreement are subject to any disclosure requirement of law, regulation or legal process, but only to the extent of such requirement. Recipient shall promptly notify Working at Height of any such requirement, cooperate fully with Working at Height’s requests to prevent or minimize the effect of such disclosure, and make all reasonable efforts to have such disclosures placed under a protective order or otherwise obtain confidential treatment of the Confidential
  1. Upon Working at Height’s written request, Recipient shall promptly: (i) deliver to Working at Height and cease to use all Confidential Information in Recipient’s (including its Representatives’) possession, custody or control; or (ii) destroy the same and delete all electronic records containing the Confidential Information, provided that Working at Height may require Recipient to certify in writing such destruction and deletion.
  1. Recipient agrees that money damages would not be a sufficient remedy for breach of this Agreement and that, in addition to all other remedies, Working at Height shall be entitled to specific performance and injunctive or other equitable relief as a remedy for such
  1. This Agreement sets forth the complete and exclusive statement of the parties’ agreement with respect to the subject matter hereof. This Agreement may not be waived or modified except pursuant to a written agreement signed by the parties. Any waiver or forbearance on one occasion shall have no effect on any other occasion.
  1. Any provision hereof which is found to be unenforceable or contrary to applicable law shall be deemed stricken from this Agreement and the other terms and conditions hereof shall remain in full force and
  1. This Agreement shall bind and benefit the parties and their respective successors and assigns. Recipient’s obligations under this Agreement shall survive any termination
  1. This Agreement shall be governed by the laws of Texas (excluding its conflicts-of-laws principles). The parties consent to the jurisdiction of the state and federal courts situated in Kingwood, Montgomery County,

Executed upon signing any Quotation’s, Contracts or any Agreement’s.

Notice of Non-discrimination.

  • Working at Height Academy does not discriminate in admissions policies, educational policies, or reduced-fee offerings; we actively welcome candidates from diverse backgrounds including women, communities of color.  With advance notice, we will make every attempt to accommodate the particular needs of individuals so that they may fully participate in our training offerings. For further information, please contact

Rope Access Training Policy (SPRAT Only).

  • Students are evaluated in accordance with SPRAT main objectives for Rope Access. All training in conducted in accordance with Certification Requirements, Bylaws of SPRAT and Criteria Meeting OSHA, ANSI, NIOSH and NFPA for Health, Safety and Environmental Training.

SPRAT Fitness Note:


  1. Physically fit to undertake any work at heights training: The student’s self-declaration within the signing of the course registration form on the day of the training course will constitute suitable evidence that the employer attests to the students’ fitness to perform the skill evolution’s required in training.
  2. Students are obliged to wear suitable clothing, work boots (with a heel if climbing). Students wishing to use their own PPE during training must bring the inspection and certification history and deemed ‘fit for purpose’- A student equipment list specific to training program is available upon request as per the course synopsis.
  3. The employer and student must be made aware of user weight limitations outlined under their ANSI Z359, 29 CFR 1910 & 29 CFR 1926 (Federal/State or Provincial) and are within the defined limitations specified, students will be required to sign an agreement to this effect before starting training.
  4. Working at Height, Group. Reserves the right to suspend training at any time should the student’s medical condition be in question.
  5. Candidates new to work at height and rescue, upon successful completion should be evaluated for ability to apply the knowledge and skills in the work environment by a supervisor, lead tech, site HSE Coordinator within three months or there about after training.

Working at Height Group Delegate Fit to Train/Work Policy

Students must be medically and physically fit with a desire to work at heights. The training environment may require the use of specialized access methods such as those employed within suspension and rope access practices. These practices may be utilized as effective safety tools within the delivery of this program. They are not to be considered trained upon within this program. All Trainees/Participants to any training will be required to sign our WAIVER & RELEASE OF LIABILITY, TRAINING RELEASE WAIVER and CERTIFICATION OF PHYSICAL CONDITION Form.

Working At Height Group™  Standard Training Courses Policy.

  • All Working at Height Group additional practical & Theatrical skills are applied to effectively demonstrate and apply through hands on experiences the complexities of work and rescue at height achieving success through confidence by all who participate. Reaffirmation through testing is applied with the addition of correction to 100%. This unique philosophy in learning ensures all incorrectly answered test questions are tabled under whole group discussion to ensure maximum retention and understanding by all students. All training programs are structured upon a pass or fail determination criteria and are in accordance with OSHA 29 CFR 1910 & 29 CFR 1926, ANSI Z359, NIOSH, ASTM E2659-18, GWO, IRATA, SPRAT, BS 8454:2006 & EQF (European Qualifications Framework). Criteria for accepted practices in safety, health, and environmental training.

Our Trainers.

  • All Working at Height Group Instructors and Approved Contractors Instructors are fully qualified Instructors to their relevant Associations have been verified by an independent evaluator for example; SPRAT (Society of Professional Rope Access Technicians), Rescue 3, Fire Services Collage UK, NAMET (National Association of Emergency Medical Technicians), IOSH (Institute of Occupational & Health), Ladder Association, GWO (Global Wind Organization) BST & BSTR standard through Complete Training Solutions in accordance to their Integrated Quality Management System, and in addition to this they also hold certificates in Professional Training Development & Training & Development Special Purpose Award in such areas as Training Delivery & Evaluation Level 6, Training Needs Identification & Design Level 6 Coaching Modules of Practice Level 6 so our clients have the peace of mind that all training requirements and standards are met.